RainbowBetter Privacy Policy

Last Updated: September 7, 2019


This Privacy Policy (“Policy”) is designed to explain how RainbowBetter (“RainbowBetter,” “we,” or “us”) collects, uses, shares, and protects information in connection with our website www.rainbowbetter.org, as well as all related websites and other services provided by us and on which a link to this Policy is displayed (collectively, together with the website, our “Site”). By using the Site, you agree to the terms and conditions of this Policy. Beyond the Policy, your use of the Site is also subject to our Terms of Use.

  1. Capitalized Terms: For purposes of this Policy, capitalized terms used and not defined herein shall have the respective meanings ascribed to them in the Terms of Use.

  2. Information We Collect: We may collect information about you from various sources described below. In some instances, if you do not provide certain information when requested, you may not be able to benefit from our Site if that information is necessary to provide you with it or if we are legally required to collect it.

    1. Information You Provide Us:

      1. Donations: When you make a donation to RainbowBetter, we may collect information, such as your name, email address, contribution amount, credit card number, and billing address.

      2. Communications: If you contact us directly, we may receive additional information about you. For example, when you use the contact form on the website, we may receive your first name, last name, email address, and the contents of your message and other information you choose to provide.

      3. Finding a Lawyer or Counselor: RainbowBetter works with a network of lawyers, counselors, and support services to facilitate connections to legal and mental health providers. If you request to find a lawyer or counselor, we may ask you to provide certain information to us, such as your name, email address, phone number, and area of need (e.g., marriage, child custody, anxiety). Specific lawyers, counselors, and support services may have their own privacy policies regarding information collection and sharing. Please refer to those policies for additional details regarding information collected when you connect with a specific provider.

      4. Volunteer and Service Provider Applications: We will collect any information you provide to us when you apply to be a volunteer or Service Provider with RainbowBetter, including your resume and references.

    2. Information We Collect Automatically From Your Use of the Site: When you use our Site, we and our third party providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Site, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Site. 

      We may use this information, for example, to ensure that the Site functions properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We work with analytics providers such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Site and report on activities and trends. The Site may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

      If you do not want information to be collected through the use of cookies, you may configure your web browser to decline cookies generally or from particular sites. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Site.

    3. Personal Information Obtained from Other Sources: We may also obtain information about you from third parties and sources, such as avvo.com, lawyers.com. For example, we may receive information about you when we check lawyer reviews. 

  3. How We Use Your Information: We may use the information we collect:

    1. To evaluate your request to provide you with a list of lawyers or counselors.

    2. To evaluate your volunteer or Service Provider application.

    3. To operate, maintain, enhance and provide features of the Site, to provide services and information that you request, to respond to comments and questions, and otherwise to provide support to you.

    4. To understand and analyze the usage trends and preferences of our users, to improve the Site, and to develop new products, services, features, and functionality.

    5. To contact you for administrative and informational purposes. This may include providing customer service or sending communications, including changes to our terms, conditions, and policies, or invitations to join the service. 

    6. To personalize your experience on the Site by presenting products and offers tailored to you.

    7. For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or otherwise of interest.

    8. We may aggregate de-identified data collected through the Site and may use and disclose it for any purpose.

    9. For our business purposes, such as audits, security, compliance with applicable laws and regulations, fraud monitoring, and prevention.

    10. To enforce our Terms of Use or other legal rights.

    11. As may be described in a notice to you at the time the information is collected, or in any other manner to which you consent.

  4. How We Share Your Information: We disclose information that we collect through the Site to third parties in the following circumstances:

    1. When we connect Applicants to Service Providers, we may provide information about Service Providers to Applicants to provide the service. 

    2. RainbowBetter works with third party providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services.

    3. We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you. To do so, these companies may set and access their own cookies, pixel tags, and similar technologies on our Site and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies. 

    4. We may make certain aggregated, automatically-collected, or otherwise de-identified information available to third parties for various purposes, including: (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests and usage of certain programs, content, services, advertisements, promotions, or functionality available through the Site.

    5. To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets (including in bankruptcy or similar proceedings). 

    6. If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our partners; (f) to protect our rights, privacy, safety or property, or that of our network, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

    7. With your consent. 

  5. Third Party Services: This Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any Service Providers such as lawyers, counselors, or other third party operating any site or service to which the Site links. The inclusion of a link on the Site does not imply endorsement of the linked site or service by us. 

  6. Security: We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. It is important that you maintain the security and control of your account credentials, and not share your password with anyone.

  7. Your Choices: From time to time, we send marketing e-mail messages to our users. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email. You may also contact us as indicated below to have your name deleted from our email mailing lists.

  8. Do Not Track: Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.

  9. Use of Services by Minors: We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Site is directed to children. If you learn that a child has provided us with personal information in violation of this Policy, then you may alert us at info@rainbowbetter.org.

    If you are a California resident under the age of 18 and you wish to remove content that you publicly posted, you may submit a request by contacting us at info@rainbowbetter.org. Removing the public content does not ensure complete or comprehensive removal of the content or information. 

  10. Your California Privacy Rights: A business subject to California Civil Code section 1798.83 is required to disclose to its customers, upon request, the identity of any third parties to whom the business has disclosed “personal information” regarding that customer within the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing via email to: info@rainbowbetter.org. Please note that California businesses are only required to respond to a customer request once during the course of any calendar year. 

  11. International Visitors: RainbowBetter is operated from within the United States. The Site is not intended for use outside of the United States.

  12. Updates to This Privacy Policy: We may make changes to this Policy. The “Last Updated” date at the top of this page indicates when this Policy came into effect. If we make material changes, we may notify you through the Site or by sending you an email or other communication. We encourage you to read this Policy periodically to stay up-to-date about our privacy practices. Your use of the Site following these changes means that you accept the revised Policy.

  13. Contact Us: If you have any questions about this Policy, please contact us at info@rainbowbetter.org. You may also write to us at: PO Box 2032, Los Altos, CA 94023.